Role & Responsibilities
* Effectively collaborate with internal teams on user experience, business process, and operations, and deliver solutions to increase the operational efficiencies and adoption
* Evaluate complex requirements and communicate security and performance risks to technical stakeholders.
* Manage support requests and escalated administrative needs by providing prompt solutions to technical challenges.
* Configuration of new and existing features and serve as a mentor to local admin resources.
* Serve as an escalation point to complex administrative and configuration issues.
* Outline technical dependencies and invent creative scalable solutions.
* Ensure data consistency across the ecosystem and keep up to date with NetSuite releases, new features, and best practices.
* Ensure NetSuite ERP data integrity through audits, reviews, and reporting
* Assist with NetSuite integration and implementation projects
* Inform team members on product enhancements and document changes in accordance with governance processes
* Design and implement creative solutions to business problems by leveraging NetSuite functionality, customizations, scripting, and workflows
* Manage configuration changes to existing reports, fields, workflows, roles, permissions, forms, records, and searches
* Develop, test and deploy new customized reports, fields, workflows, roles, permissions, forms, records, and searches
* Provide training and ongoing technical support to all NetSuite users
* Maintain configurations and customizations of NetSuite to meet evolving business needs
* Maintain up-to-date knowledge of NetSuite functionality, customization, and integration
* Develop, document, and implement policies, procedures, and guidelines to ensure data integrity, change protocols, customization, usage, etc.
* Design, implement and maintain 3rd party software connections, integrations, and applications to NetSuite to support various business needs
Skills & Qualifications
* Associates or Bachelor's degree strongly preferred
* Minimum 3-5 years experience implementing and configuring NetSuite
* Strong understanding of integration principles
* Strong written, verbal, and interpersonal skills
* Experience working in an iterative agile environment
* Self-motivated, resourceful, and possesses a can-do attitude
* Ability to work in a fast-paced environment
* Experience with NetSuite SuiteCommerce MyAccount
* Experience with Zone Advanced Billing (integrated into NetSuite financial package)
* Experience with Avalara Tax Solutions
* Experience with Adaptive Insights, SAP Concur, a plus
* Health Insurance, 401(k), Vacation, Employee Assistance Program, Flexible Spending Accounts
Employee Resource Groups
* Professional development opportunities including tuition reimbursement programs and unlimited access to LinkedIn Learning
* Weekly catered breakfast and lunch, treadmill workstations, quarterly onsite massages, onsite dry cleaning, onsite car wash and many more!