newRef: AFI NS Admin

NetSuite Administrator

England, London

Job description

NetSuite Administrator

AFI NS Admin

I am hiring for a clinical-stage gene therapy company focused on developing potentially curative treatments for patients living with serious diseases. Each day we work to improve the lives of patients through cutting-edge science designed to treat their specific disease. We believe each patient deserves the best treatment possible and with our highly flexible gene therapy platform and manufacturing process, we believe we can deliver on that promise. With headquarters in New York and London, our global footprint provides us the opportunity to partner with leading institutions around the world, allowing us to deepen our understanding of diseases and their progression.

An exciting opportunity has arisen within the NetSuite Team to support the organization during an important and high-growth period. As one-half of a team of two, you will have the opportunity to take ownership of NetSuite build, running projects to enhance and update the system in support the company's mission. As a small team supporting a fully featured and highly customized NetSuite environment, the position is an excellent development opportunity and will allow you to make the role your own. You will gain exposure to a range of Financial and non-Financial NetSuite modules and rigorous testing & change-management processes.

Key responsibilities:

* Providing first and second line support to userbase of 200 staff across multiple countries
* Helpdesk ticket triage & management.
* User onboarding/offboarding, including training users across a range of business functions.
* Ownership of projects/initiatives to enhance the NetSuite environment.
* Processing Change Controls for fixes and system changes using MasterControl and Strongpoint for NetSuite.
* Interrogating NetSuite audit trails, system notes, and workflow logs as part of ticket resolution / troubleshooting.
* Resolving 'how to' NetSuite queries for a variety of business functions.
* Conducting walkthroughs and training using the NetSuite Sandbox environment.
* Creating and editing Saved Searches and Reports for various business functions.
* Management of open Change Controls in both MasterControl and Strongpoint for NetSuite.
* Generating knowledgebase articles/guides for NetSuite users.

Desirable traits:

* Enthusiastic, with a strong desire to learn and develop.
* Solution-oriented approach, with a strong troubleshooting mindset.
* Excellent attention to detail, error-checking, and organizational skills.
* Self-starter with the ability to find solutions independently from a range of sources.

Desirable skills/experience:

* Ability to demonstrate a strong track record as a NetSuite Administrator, ideally in a manufacturing environment.
* A working background in accounting or an accounting qualification such AAT, Part Qualified CIMA or ACCA.
* Ability to gather and develop business requirements from users.
* Experience generating advanced searches and reports in NetSuite.
* Experience using a ticketing/helpdesk tool such as Service Now.
* An understanding of multi subsidiary and multi-currency accounting either academically or through prior experience.
* Knowledge of Change Control and Quality Assurance processes and documentation
* Experience using Mastercontrol or similar Quality Management System
* Experience using Strongpoint
* Experience with NetSuite features/SuiteApps: NetSuite OneWorld, Advanced Inventory, Supply Planning, Manufacturing & Work Orders, StrongPoint, and RFSmart.