Ref: a0M1i00000JW1zWEAT

Fully Remote - Manager of Systems and Information Technology

USA, Virginia

  • 90000 to 95000 USD
  • Systems Manager Role
  • Skills: "NetSuite" AND ("Administrator" OR "Systems" OR "System")
  • Level: Senior

Job description

Fully Remote - Manager of Systems and Information Technology

a0M1i00000JW1zWEAT

Manager, Information Systems & Technology

The Manager of Information Systems & Technology is responsible for leading the IT/IS function within the company which includes supervising IT/IS staff, managing IT/IS projects, managing IT/IS operations, supporting existing systems/applications and developing new technical solutions as required.

Role and Responsibilities

* Implement and maintain information systems and software programs for the company including:
* Gathering and analyzing the current and future system needs/requirements by collaborating with key stakeholders
* Leading the selection of new software systems and/or software modules based on the previously identified needs/requirements
* Leading the subsequent implementation of the selected systems and/or software modules
* Manage all active IT/IS department projects which includes periodic status reporting
* Administer the various Business Support Systems (BSS) and Operational Support Systems (OSS) as necessary including Microsoft O365, NetSuite ERP and Atlassian Jira (to name a few)
* Oversee contractors or consultants that provide services to the IT/IS department
* Coordinate and lead the process of performing BSS/OSS system/application upgrades as required/necessary
* Manage the IT/IS department budget and continually review/assess the cost effectiveness and necessity regarding all the systems/applications comprising said budget
* Standardize & purchase all IT equipment related to supporting the company employees
* Manage the day-to-day operations of the company IT/IS service/help desk
* Develop and implement IT policies and best practices guidelines for the company
* Engage and oversee third-party vendors to execute independent security assessments, such as penetration testing and program assessments
* Develop and oversee security awareness initiatives, including phishing exercises, training, and other outreach
* Work closely with executive leader to establish clear goals and KPI metrics for the IT/IS department. This includes facilitating and fostering internal feedback to improve the performance of the IT/IS department

Subject Matter:

* Microsoft Office 365 administration
* NetSuite ERP administration which includes knowledge of SuiteScripts/Workflows
* AAA methodologies including Active Directory, LDAP, etc.
* Virtualization Technologies
* Mobile Device Management Technologies
* Data back-up solutions

Required:

* 2+ years of experience Managing an Information Technology and/or Systems Technology (IT/IS) group
* Bachelor of Science degree in Computer Science, Information Technology, or equivalent industry experience
* Must have previous experience as a NetSuite ERP administrator
* Must have demonstrated proficiency in various operating systems including Mac OS X, Windows 10, Unix (or Unix variants) and/or Linux
* Flexible schedule is required to include: nights and weekends as needed to perform maintenance activities
* Excellent organizational, verbal, written communication, and interpersonal skills with a high degree of attention to detail
* Above average problem-solving and critical thinking skills
* As an essential function of this position, the employee must be able to handle high levels of stress satisfactorily and be congenial with other employees and customers at all time

Desired:

Previous experience working in the Telecommunications industry as an Information Technology and/or Information Systems professional
Preferred location is REMOTE