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This home-based position has plenty of potential for someone to move into software implementation, project management, development or account management and you will work with Sage 200 on-premise and in the cloud as well as NetSuite ERP.

They would like someone with a couple of years experience working in Application Support and at least 12 months' experience with the Sage 200 product. The job can be fully remote from home; the salary on offer is up to £45k plus benefits. They will set you up with all you need for a home office.

They are a full-service solutions company that offers support, consultancy, project management and training, and who are experts in Sage 200, NetSuite and Sage CRM; the business has been around for over 20 years and is financially strong and still independent. They concentrate on the business side of technology and getting to know their clients' processes, so they can give them the support that they need.

They are looking for a motivated, hardworking, and organised Support Consultant with Sage 200 support skills. Your communication & customer service skills are first class, and you have worked in first-line support, application support or internal help-desk role, finding solutions for Sage 200 users or clients.

You will look after their Sage 200 customer base and you will have the opportunity to learn about Sage CRM and Net-Suite products. You should be good at getting hands-on with problems, digging deep, and resolving client queries by telephone, email, and remote connection, and you stay calm under pressure when the team is busy, or you have an unhappy client.

Areas that they cover are Sage 200 financials, commercials, manufacturing, inventory management, BI and supply chain, and they have also developed a couple of their own specialist add-ons for Sage.

They are a solid, successful business with happy, motivated staff. They are looking for someone who can provide a first-class service to their customers, and who wants to progress quickly.

There will be plenty for you to learn and adding these new skills to your CV will only give your future a boost.



The ideal candidate

* Applicants should ideally have several years of Sage 200 support experience.
* You should be proficient in SQL and have proven IT Support / Administration experience
* Experience with Sage ISVs such as Draycir or Sicon would be advantageous.
* You should have excellent communication skills to deal with customers at all levels, as well as with your peers across various departments.
* The candidate will also be a good problem-solver, self-motivated and organised.
* Actively promote Pinnacle services and software solutions, including providing training sessions as required

Salary will be negotiable depending on track record and experience. A position is a permanent contract.

Key Tasks

* To work within the Support team to provide turnkey and specialist guidance to clients and colleagues in the resolution of Sage X3 applications
* To provide excellent customer service
* To ensure software knowledge is kept up to date
* To ensure the proper protection of any customer data in accordance with Company protocols
* To keep internal systems properly updated at all times as required by the organisation
* Record all support logs and related actions on the support database in a clear, understandable and accurate manner
* Keep the customer up to date with the progress of log investigation or resolution.
* Liaise with our suppliers where necessary to obtain the required information or assistance to aid the resolution of a log.
* Work in a team environment, sharing knowledge and information wherever appropriate to achieve the most efficient resolution to logs.
* Handle the escalation of logs to the Support Manager or a Director wherever appropriate and according to the escalation procedures laid out.
* On occasion, provide on-site support/consultancy services to client base.

A market-leading Sage partner is currently looking for a Sage 200 consultant to join their implementation consultant team, due to recent growth in several projects they have won.

You will be working with Sage 200 and handling the complete project life-cycle involving pre-sales, understanding the client's business and gathering their requirement, installation and configuration of the software, data migration, go live and user support.

The ideal candidate will have experience implementing Sage 200 at a vendor(Sage) or a Sage business partner. The remote position and the successful candidate will be expected to visit the customer site when required. (Once/twice a month)

Any Sage 200 support consultant looking to cross-train as an implementation consultant will also be considered.

The ideal candidate will have the following:

* Sage 200 Financial and Commercial modules experience
* A proven track record of multiple Sage 200 implementations (full life-cycle)
* Good knowledge of SQL servers
* Manufacturing experience is a bonus
* Sicon Accreditation is desirable
* Excellent communication skills
* Good Interpersonal Skills
* A willingness to travel
* Full eligibility to work in the UK

This is a great opportunity for any dynamic individual with a Sage 200 background keen to progress their career as a consultant whilst maintaining a great work/life balance. There is also an opportunity for the successful candidate to cross-train to MS Dynamics in the future.

This home-based position has plenty of potential for someone to move into software implementation, project management, development or account management and you will work with Sage 200 on-premise and in the cloud as well as NetSuite ERP.

They would like someone with a couple of years experience working in Application Support and at least 12 months' experience with the Sage 200 product. The job can be fully remote from home; the salary on offer is up to £45k plus benefits. They will set you up with all you need for a home office.

They are a full-service solutions company that offers support, consultancy, project management and training, and who are experts in Sage 200, NetSuite and Sage CRM; the business has been around for over 20 years and is financially strong and still independent. They concentrate on the business side of technology and getting to know their clients' processes, so they can give them the support that they need.

They are looking for a motivated, hardworking, and organised Support Consultant with Sage 200 support skills. Your communication & customer service skills are first class, and you have worked in first-line support, application support or internal help-desk role, finding solutions for Sage 200 users or clients.

You will look after their Sage 200 customer base and you will have the opportunity to learn about Sage CRM and Net-Suite products. You should be good at getting hands-on with problems, digging deep, and resolving client queries by telephone, email, and remote connection, and you stay calm under pressure when the team is busy, or you have an unhappy client.

Areas that they cover are Sage 200 financials, commercials, manufacturing, inventory management, BI and supply chain, and they have also developed a couple of their own specialist add-ons for Sage.

They are a solid, successful business with happy, motivated staff. They are looking for someone who can provide a first-class service to their customers, and who wants to progress quickly.

There will be plenty for you to learn and adding these new skills to your CV will only give your future a boost.



The ideal candidate

* Applicants should ideally have several years of Sage 200 support experience.
* You should be proficient in SQL and have proven IT Support / Administration experience
* Experience with Sage ISVs such as Draycir or Sicon would be advantageous.
* You should have excellent communication skills to deal with customers at all levels, as well as with your peers across various departments.
* The candidate will also be a good problem-solver, self-motivated and organised.
* Actively promote Pinnacle services and software solutions, including providing training sessions as required

Salary will be negotiable depending on track record and experience. A position is a permanent contract.